Refund policy
Return and Refund Policy – Kavora Home
At Kavora Home, we want you to be satisfied with your purchase. Please review our return and refund guidelines:
1. Returns for Non-Quality Reasons
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If you simply don’t like the product and there are no quality issues, you may return it to our warehouse in China.
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Return shipping costs are the responsibility of the customer.
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Refunds will be issued after we receive the returned product in good condition.
2. Returns for Quality Issues
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If the product has quality issues or defects, you are eligible for a full refund.
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To process a refund, the customer must provide clear, real photos showing the defect or damage.
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Return shipping costs in this case are covered by Kavora Home.
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Refunds are issued after verification of the quality issue.
3. Refund Period
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Refund requests must be made within 3 months of receiving the product.
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Items returned or reported after 3 months are not eligible for a refund.
4. How to Request a Refund
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Contact our customer support via email or contact form.
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Provide your order number and reason for return.
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For quality issues, include real photos showing the damage or defect.
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Send the product back if required.
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Refunds will be processed once the item is received and inspected.
5. Important Notes
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All returned items must be in their original condition.
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Refunds are processed using the same payment method used for the purchase.
Last Updated: March 19, 2026